Refund policy
REFUND POLICY
30-Day Return Window
You have 30 calendar days after receiving an item to request a return. After 30 days, we cannot offer a refund or exchange.
Return Eligibility
To be eligible for a return, an item must be unused, in the same condition in which you received it, in its original packaging, and accompanied by a receipt or proof of purchase, such as an order confirmation email or order number.
Items Not Eligible for Return
The following items are not eligible for return or refund:
- Gift cards.
- Final-sale or clearance items clearly marked as final sale at the time of purchase.
- Items that have been used, washed, altered, or damaged by the customer.
Free Returns
We offer free returns for eligible items. We do not deduct a restocking fee from an eligible refund. To request a return and receive a prepaid return shipping label, contact us at info@bloomboxx.shop.
How to Initiate a Return
1. Email info@bloomboxx.shop with your order number and the item or items you want to return.
2. We will provide return instructions, a return authorization, and a prepaid shipping label for an eligible return.
3. Pack the item securely, include proof of purchase, attach the provided label, and deliver the parcel to the carrier shown on the label.
Do not send a return without first contacting us. The return label and instructions identify the applicable return destination.
Refund Processing
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 1-2 business days after approval. Your bank or payment provider may require additional time to post the credit.
Partial Refunds
If permitted by law, a partial refund may be offered for an item returned with missing parts or original packaging, or in used or damaged condition not caused by a manufacturing defect. We will contact you before processing a partial refund.
Exchanges
We do not currently offer direct exchanges. If you need a different item, return the original eligible item for a refund and place a new order.
Damaged or Defective Items
If an item arrives damaged or defective, contact us within 7 days of delivery at info@bloomboxx.shop. Include your order number and clear photos of the issue. We will review the request and, where applicable, arrange a free return and refund or a replacement if available.
Contact
Bloomboxx
91 Broad St
Elizabeth, NJ 07201
United States
Email: info@bloomboxx.shop
Phone: (908) 436-1919
Service Hours: Monday through Friday, 9:00 AM to 6:00 PM (ET)